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Transfer Files to Android Enterprise Devices In many Android deployments—especially on rugged devices—administrators need a simple and reliable way to deliver files such as configuration files, firmware updates, or resources directly to devices. Since OEM-specific file management capabilities are not consistently available across manufacturers, Silv
Overview This knowledge base article describes a boot failure affecting specific HP EliteBook G11 devices after installing the Windows update KB5075941 on Windows 11 23H2 when Full Disk Encryption (FDE) is enabled using older FDE versions. The issue does not occur with newer FDE releases starting from version 25.4 / 26.1.Systems running these versio
Overview In enterprise environments, secure Wi‑Fi access typically relies on device certificates issued by a central PKI and validated via RADIUS. Silverback fully supports this use case and has long provided a native integration with Microsoft Active Directory Certificate Services (ADCS). With the existing ADCS integration, certificate enrollment i
External Data as System Variables for Apps and Profiles System Variables are a powerful mechanism in Silverback to configure applications, certificates, and profiles using device, user, or directory information. This works particularly well when the required data is already available within Silverback—for example from managed devices, local users, o
Overview This knowledge base article addresses reports of failed driver or firmware updates for the Dell DW5933e (MediaTek T700 5G WWAN) module on Windows systems after installing Endpoint Data Protection. In these cases, customers observed that the WWAN update works on a clean system, but fails as soon as the EgoSecure Client is installed. Reinstal