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Sebastian Sziegel
sebastian.sziegel@matrix42.com
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Release Notes Endpoint Data Protection 26.2
Published August 31st, 2026 by Sebastian Sziegel
About This Release Endpoint Data Protection 26.2 provides new and improved features that have been implemented. During the development of this version, we have been focusing on valued feedback from our customers and partners to provide an ideal feature selection. Build Information Download: Marketplace Initial Build Version: 26.2.0.0 Important Annou
Release Notes Silverback 26.2
Published June 9th, 2026 by Sebastian Sziegel
About This Release Matrix42 Silverback 26.2 provides new and improved features that have been implemented. During the development of this version, we have been focusing on valued feedback from our customers and partners to provide an ideal feature selection. Build Information Download: Marketplace Initial Build Version: 26.2.0.28 Important Announce
Boot Failure After Windows Update KB5101650 with FDE Enabled
Published August 20th, 2026 by Sebastian Sziegel
Overview This knowledge base article describes a boot failure that may occur after installing Windows Update KB5101650 on systems with Matrix42 Full Disk Encryption (FDE) installed. After the update is applied, affected systems may fail to boot into Windows and remain in a pre-boot or recovery state. The issue occurs because the update replaces the
Import External Data and Use It as System Variables for Apps and Profiles
Published June 9th, 2026 by Sebastian Sziegel
External Data as System Variables for Apps and Profiles System Variables are a powerful mechanism in Silverback to configure applications, certificates, and profiles using device, user, or directory information. This works particularly well when the required data is already available within Silverback—for example from managed devices, local users, o
Boot Failure After Windows Update KB5075941 on HP EliteBook G11 with Older FDE Versions
Published April 16th, 2026 by Sebastian Sziegel
Overview This knowledge base article describes a boot failure affecting specific HP EliteBook G11 devices after installing the Windows update KB5075941 on Windows 11 23H2 when Full Disk Encryption (FDE) is enabled using older FDE versions. The issue does not occur with newer FDE releases starting from version 25.4 / 26.1.Systems running these versio
SCEP Proxy Integration for Android Enterprise Devices
Published May 19th, 2026 by Sebastian Sziegel
Overview In enterprise environments, secure Wi‑Fi access typically relies on device certificates issued by a central PKI and validated via RADIUS. Silverback fully supports this use case and has long provided a native integration with Microsoft Active Directory Certificate Services (ADCS). With the existing ADCS integration, certificate enrollment i
Transfer Files to Android Enterprise Devices
Published June 9th, 2026 by Sebastian Sziegel
Transfer Files to Android Enterprise Devices In many Android deployments—especially on rugged devices—administrators need a simple and reliable way to deliver files such as configuration files, firmware updates, or resources directly to devices. Since OEM-specific file management capabilities are not consistently available across manufacturers, Silv
Troubleshooting Security Software Interactions
Published July 20th, 2026 by Sebastian Sziegel
Overview Troubleshooting issues in environments where EgoSecure operates alongside endpoint protection, antivirus, EDR, XDR, DLP, or other security solutions may require additional analysis. Since multiple security products can interact with the operating system at the kernel, file system, network, and process level, potential interactions between t
Manually Grant Companion Device Owner Rights
Published August 31st, 2026 by Sebastian Sziegel
Manually Grant Companion Device Owner Rights For company-owned Android Enterprise devices, the Matrix42 Companion application requires Device Owner privileges to perform advanced device management tasks such as deploying Wi-Fi configurations, installing certificates, managing enterprise applications, enforcing device restrictions, and applying other
Checking and Repairing NSE Encryption States on Managed and Unmanaged Systems
Published April 29th, 2026 by Sebastian Sziegel
Overview In real-world environments, encryption and decryption operations can be interrupted by system restarts, connectivity issues, or user intervention. As a result, files may remain in an inconsistent encryption state, making troubleshooting, auditing, and recovery more difficult. With enhanced diagnostic and remediation capabilities for NSE‑enc
Dell DW5933e WWAN Update Failure Independent of EgoSecure
Published April 16th, 2026 by Sebastian Sziegel
Overview This knowledge base article addresses reports of failed driver or firmware updates for the Dell DW5933e (MediaTek T700 5G WWAN) module on Windows systems after installing Endpoint Data Protection. In these cases, customers observed that the WWAN update works on a clean system, but fails as soon as the EgoSecure Client is installed. Reinstal
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