AI Assist for Service Desk - Processed Data by Use Case

Data extracted from tickets and processed by AI capabilities.

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Table of Contents

Classification Summary Resolution Helper

Data extracted from tickets and processed by AI capabilities.

AI Assist for Service Desk uses data extracted from tickets and feeds it into its AI Model to enable all its features. Below you can find a list of each AI capability and the data it processes.

Classification

  • Ticket data
    • Summary
    • Description

Summary

  • Ticket data
    • Summary
    • Description
    • Journal Entry

Resolution Helper

  • Ticket data
    • Summary
    • Description

You can also view the Use Cases for all the AI Assist toolbar functionalities here.

processed use desk ai

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