The Knowledge Discovery add-on enriches the Self Service Portal with AI-powered conversational search and live chat capabilities. End users can obtain contextual answers from multiple sources and seamlessly escalate to a support agent, all within a single interface. This improves self-resolution rates, reduces the Service Desk load, and ensures continuous support availability. Now available for On-Premise.

• Technical Prerequisites
• Knowledge Discovery for End Users Overview
• Installation and Configuration
• Release Notes
• Conversational AI (CAI) and AiCore Installation and Configuration