AI Assist for Service Desk accelerates ticket handling by helping agents with ticket management tasks. It leverages semantic understanding to provide accurate suggestions for category assignment, priority level, routing, and ticket sentiment, giving agents more time to focus on resolving the issue. In the future, it will further boost efficiency by summarizing interactions, identifying similar tickets, and retrieving relevant answers from the knowledge base.

• Solution Overview
• AI Assist for Service Desk Licensing
• Technical Prerequisites
• Configuration
• Use Cases
• Troubleshooting
• Frequently Asked Questions
• Release Notes