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    • Enterprise Service Management

    Service Management

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Enterprise Service Management
      Service Management Software Asset Management
    • Enterprise Service Management Platform
      Getting Started Installation and Setup SolutionBuilder AI-Native Workflow Designer Workflow Studio Incident Management Integration DevOps Portal for Extension Gallery System Diagnostics and Maintenance FAQ
    • FastViewer
      FastViewer Webconsole FastViewer Extension for ESMP FastViewer Desktop FastViewer Server FastViewer Applications Integration FastViewer Mobile Applications
    • Matrix42 Intelligence
      AI Assist for Service Desk AI Proposals for Service Desk AI Search Communication Flows Configurable AI for Matrix42 Enterprise Data Handling Knowledge Discovery for End Users
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    • Enterprise Service Management

      • Enterprise Service Management Platform

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          • Matrix42 Intelligence

            Service Management

            Explore how the various components of Service Management work together and guides you through configuring them, setting up the catalog, customizing request workflows, managing tickets, working with administrative tools, integrations, platform extensions, supporting both IT and non-IT use cases.

            • Service Management Overview

            Self Service Portal Guide

            Service Catalog Guide

            Service Desk Guide

            Administration Guide

            Extensions

            • Performance Analysis (Extension)
            • How to uninstall Template Paris Extension
            • Cloud Control Panel (Extension)

            Virtual Support Agent (Marvin) Guide

            • Architecture Overview
            • Requirements
            • Installation
            • Chat Features
            • Push Notifications
            • Self-Service Portal Auto-Discovery
            • WebChat
            • Known issues
            • Release Notes

            Popular Articles

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            2. Release Notes for Matrix42 Enterprise 25.4
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            4. Configuration Project Development
            5. Important or Breaking Changes
            6. Why Switch to the New Look? Key Benefits at a Glance
            7. Matrix42 Workflow Studio: General Workflow Activities
            8. Data Query
            9. System Requirements

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