Agentic Assistant in Service Desk
For service desk agents, Conversational AI is available through the M42 Assist conversational panel.
The experience can use the context in which it is opened rather than behaving like an isolated chatbot.
Depending on the supported scenario, this context can include:
- Current application
- Current ticket or object
- User identity and language
- Available preview or dialog context
This allows an agent to ask questions naturally without repeating information that is already available in Matrix42 Enterprise.
Where supported, the interaction can go beyond providing information and perform supported actions on behalf of the user.