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    Enterprise Service Management Platform

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Enterprise Service Management
      Service Management Software Asset Management
    • Enterprise Service Management Platform
      Getting Started Installation and Setup SolutionBuilder AI-Native Workflow Designer Workflow Studio Incident Management Integration DevOps Portal for Extension Gallery System Diagnostics and Maintenance FAQ
    • FastViewer
      FastViewer Webconsole FastViewer Extension for ESMP FastViewer Desktop FastViewer Server FastViewer Applications Integration FastViewer Mobile Applications
    • Matrix42 Intelligence
      AI Assist for Service Desk AI Proposals for Service Desk AI Search Communication Flows Configurable AI for Matrix42 Enterprise Data Handling Knowledge Discovery for End Users
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    • Enterprise Service Management

      • Enterprise Service Management Platform

        • FastViewer

          • Matrix42 Intelligence

            Getting Started

            • Architecture

            Installation and Setup

            • Hardware Sizing
            • Preparations and Compatibility
            • System Components
            • Installing Customer Environments on Matrix42 Labs
            • Creating a Test Environment Based on Production Environement
            • Uninstallation

            SolutionBuilder

            AI-Native Workflow Designer

            • AI-Native Workflow Designer
            • Workflow Designer Overview
            • Prerequisites and Installation
            • Workflow Designer Dashboard and Analytics
            • Workflow Designer Workflows
            • Workflow Designer Actions
            • Workflow Designer Editor

            Workflow Studio

            Incident Management

            • Incident Management

            Integration

            • Deep Linking
            • Develop and Register Web Service
            • Front-End Workspaces

            DevOps Portal for Extension Gallery

            • DevOps Portal: ESMP Extensions
            • Create your first Сontrol as a Community Extension
            • How to install and configure Matrix42 Extensions Publishing Tools for Azure DevOps
            • Build & Deploy an Extension with the Matrix42 CLI
            • Build & Deploy an Extension with GitHub Actions
            • Build & Deploy a Configuration Package with Azure DevOps Pipeline
            • Enable In-App Purchases for your Extension
            • Dependencies
            • Learn more about Releases
            • Matrix42 Developer Identities
            • How to resign your Release in case of a revoked Matrix42 Developer Identity
            • Deleting and Restoring Extensions & Releases
            • What is a Digital Signature?
            • Sign Releases using your Matrix42 Developer Identity
            • Publish your Extension
            • Installing an Extension
            • Learn more about permissions
            • Analyze how your Extension is used

            System Diagnostics and Maintenance

            • System Diagnostics and Server Logs
            • Maintenance Mode
            • Restarting the application
            • Backup & Recovery
            • License Certificates
            • System Metering

            FAQ

            Popular Articles

            1. Global System Settings
            2. Matrix42 Workflow Studio: General Workflow Activities
            3. Why Switch to the New Look? Key Benefits at a Glance
            4. Configurable AI - Configuration
            5. Configuration Project Development
            6. Configuring Microsoft Entra ID / Microsoft 365 integration with ESMP: Advanced Settings
            7. Schema Scripts
            8. Service Desk global settings and E-Mail Robot
            9. Service Desk Dashboard

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