Overview
On the Category Scope dialog page, you define which Categories are covered by the support contract.
For this, it is important to know the following definitions:
- If no category is defined, the contract covers all categories (only possible asset scope, service scope, and entitlement restrictions are applied).
- If one or more categories are defined, the contract covers only those specified categories.
Examples
A new SLA should cover all categories:
- Define nothing at all.
A new SLA should cover the Active Directory category:
- Define the Active Directory category.