Getting Started with Silverback SaaS
Table of Contents
Getting Started with Silverback SaaS
Silverback SaaS is Matrix42's cloud-based Enterprise Mobility Management (EMM) solution for managing Android, Apple, and Windows devices. This guide provides an introduction to the key platform components and walks administrators through the essential configuration steps required to start managing devices with Silverback. Depending on your deployment requirements, this may include configuring the Silverback Cloud Connector, integrating Apple Business or Apple School Manager, setting up Android Enterprise or Android Management API (AMAPI), and preparing additional platform-specific services. Detailed configuration instructions for each component are provided through the linked articles throughout this guide.
If you have opened this page from your welcome email, you should already have received the information required to access your Silverback SaaS environment, as well as the certificates needed to configure the Silverback Cloud Connector. By following the guides referenced throughout this article, you can prepare your environment for device enrollment, application deployment, and ongoing endpoint management.
General Documentation
There is more you can do with Silverback and the complete product documentation can be found here.
Administrator Guides
The Administrator guide explains how to configure and administrate Matrix42 Silverback and can be found here.
Customizing
Silverback offers the ability to brand your Silverback SaaS solution. All possibilities can be found here:
Device Integration Guides
Silverback offers the possibility to integrate devices with different operating systems. The following guides show how to integrate and manage them.
Authentication
Silverback offers besides of internal Accounts two Identity Provider options, Active Directory and SAML2 Providers (e.g. Azure Active Directory). For On-premises solutions it is necessary to install the Silverback Cloud Connector to establish a connection between the On-premises infrastructure and the Matrix42 Cloud Service. How to connect with the Identity Providers is documented here.
Silverback Cloud Connector
To connect local Active Directories, Certification Authority or others On-premises solutions it is needed to install the Cloud Connector in your On-premises infrastructure to establish a connection with you Matrix42 Cloud Service. How to do so can be found here:
Android Enterprise Integration
Android Enterprise provides the foundation for modern Android device management in Silverback. Depending on your requirements, Silverback supports both the traditional Companion-based Android Enterprise integration and Android Management API (AMAPI). The Companion integration is the most mature Android management option and provides the broadest set of Silverback-specific capabilities. AMAPI, powered by Google's native Android Device Policy client, offers a modern management experience and introduces additional deployment scenarios such as Corporate-Owned Devices with Personal Usage. Both approaches can coexist within the same Silverback environment, allowing organizations to select the most suitable enrollment and management model for each device population.
Android Enterprise with Companion
The traditional Android Enterprise integration uses the Silverback Companion application as the device policy controller (DPC). This approach provides comprehensive Android Enterprise management capabilities and supports device enrollment, application deployment through Managed Google Play, security policy enforcement, and remote device management.
The following guide describes the configuration and integration process:
Android Enterprise with Android Management API
For Silverback Cloud environments, administrators can alternatively leverage Android Management API (AMAPI). This approach utilizes Google's built-in Android Device Policy client and eliminates the need for a custom DPC application on managed devices. Android Management API provides a modern, Google-managed Android Enterprise experience with streamlined enrollment workflows, policy management, application deployment through Managed Google Play, and lifecycle management for corporate Android devices.
The following guide explains how to configure and manage Android Enterprise with Android Management API:
Apple Deployment Programs Integration
Apple Business and Apple School Manager are Apple's web-based platforms for managing devices, applications, and administrative roles across an organization. Together with Silverback, they simplify device enrollment, application distribution, and the day-to-day management of Apple devices. These platforms bring together the capabilities formerly known as the Device Enrollment Program (DEP) and Volume Purchase Program (VPP), now available as Automated Device Enrollment (ADE) and Apps and Books. By integrating Apple Business or Apple School Manager with Silverback, administrators can automate device enrollment, streamline application deployment, and centrally manage organizational Apple devices and content.
Detailed configuration instructions for integrating Apple Business or Apple School Manager with Silverback can be found here:
Certification Authority Integration
Silverback offers the possibility to interact with a Microsoft Active Directory Certification Authority, which can be used to distribute User-Based Identity Certificates to users as they enroll into Silverback. An integration guide can be found here.
API Integration
Silverback offers the possibility to interact with your Cloud Service via API. The documentation can be found here:
Other Integration Guides
Silverback provides much more integrations and guides as mentioned here. They can be found in the official product documentation here.
Sending E-Mails
We provide a pre-configured SMTP Server with your Installation so you could start sending mails right away with you Silverback SaaS solution. You can change this configuration at any time and replace it with your own SMTP Server if available from the internet.
We recommend to change the pre-configured SMTP Server to your own when you are using Silverback SaaS productively. With the default SMTP Server provided by Matrix42 you cannot change the Sender E-Mail address which must end with @m42cloud.com, otherwise E-Mails will be rejected. You are also not able to change SMTP related settings or will be able to see logs, activity etc.