Overview

With version 26.2, the Self Service Portal introduces a new navigation structure that makes it easier for users to access the available services and information.

After upgrading to version 26.2, administrators may need to update the existing navigation configuration to match the new structure.

This article explains how to enable, reorder, and configure the navigation items.

Configure Navigation Items

1. Open Administration.
2. Navigate to User Interface → Navigation Items.
3. Locate the navigation items used by the Self Service Portal:
   • Home
   • Catalog
   • My Activity
   • My Resources
   • Service Availability Center
   • Knowledge
   • Open each navigation item and configure the following settings:
     1. Enabled: Enable the navigation item to make it visible in the portal.
     2. Position: Defines the order in which the navigation item is displayed.
4. Set the position of each item according to your preferred order.

The following order is recommended to match the new navigation structure in version 26.2:

Note: The position values are flexible. You can define any order based on your requirements. The values above are only a recommendation.

Configure Child Navigation Items

Some navigation items contain child items. Make sure to review and configure these items as well.

For example:

• My Activity: Orders, Tickets
• My Resources: Services, Hardware

Check that the required child items are enabled and have the correct position within their parent navigation item.

Configure Navigation Layout

The Self Service Portal supports two navigation layouts: Simple and Standard.

To configure the layout:

1. Open Administration.
2. Navigate to User Interface → Applications.
3. Open the SSP application.
4. Select the Advanced tab.
5. Set the navigation layout:
   • Simple: Displays the navigation at the top of the portal.
   • Standard: Displays the navigation on the left side of the portal.
6. Save your changes.

Verify the Configuration

Open the Self Service Portal and verify that:

• All required navigation items are visible.
• Navigation items appear in the expected order.
• Child navigation items are displayed correctly.
• The navigation layout is displayed as configured.
• Each navigation item opens the correct page.

Important: Disabled navigation items are not displayed in the Self Service Portal. Make sure to review both parent and child navigation items when updating the configuration.