Release Notes
Table of Contents
This article contains release notes for the AI Proposals for Service Desk: Major Incident Prediction extension.
Version 1.1.127
Improvements
- We have added two Diagnostic Rules for AI Proposals that check the system health status and detect issues related to the extension when running System Diagnostics.
Bug Fixes
- Fixed an issue related to Major Incident proposals being created as Incidents (INC), instead of Tickets (TCK).
Version 1.1.110
Bug Fixes
- Fixed an issue that could prevent ticket data from loading correctly on systems with non-standard date formats. Dates are now handled according to local settings.
Known Issue
- Major Incident proposals are created as Incidents (INC), instead of Tickets (TCK).
Version 1.x
The new Major Incident Prediction capability helps you flag both potential and ongoing Major Incidents happening in your environment with the help of AI. It detects ticket patterns and creates Major Incident proposals based on a set of customizable parameters configured in the Global System Settings.
The AI-suggested proposals can be integrated into the main Major Incidents management process to help you discover potential Major Incidents and handle them end-to-end within one platform.
You can track Major Incident proposals using the newly added widgets, available at Service Desk > Home, as well as through email, in-app, and through Microsoft Teams notifications.
New Features
-
Major Incident Proposal: Tracks your Service Desk environment and automatically generates proposals when it detects a specific number of tickets for the same issue within a defined limited timeframe.