Neo Agentic Assistant can provide a natural-language entry point directly in the Self Service Portal.

Instead of starting with navigation or traditional search, users can describe what they need in plain language.

Typical scenarios include:

• Asking a question
• Finding relevant knowledge
• Reporting an issue
• Starting a supported service request
• Receiving guidance about the next step

When Agentic Assistant I is enabled for the portal, it is shown next to  Global Search as the primary conversational entry point from the Portal Landing page. Global Search is still available. In other place Assistant is shown in the top panel

The objective is to move self-service toward an experience where users can describe the outcome they need instead of first understanding the structure of the service portal.

Leverage more by activation New Proactive Landing page