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    Release Notes for Matrix42 Virtual Support Agent Basic

    Written by Daniel White

    Updated at December 4th, 2025

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            Table of Contents

            Matrix42 Virtual Support Agent Basic 1.1.20240527.1 Matrix42 Virtual Support Agent Basic 1.0.x

            Matrix42 Virtual Support Agent Basic 1.1.20240527.1

            Fixed issues:

            • License warning after update of Enterprise Service Management to 12.0.4 from 12.0.x

            Matrix42 Virtual Support Agent Basic 1.0.x

            • Get the status of Orders and Tickets
              • Access Self Service Portal from status overview
            • Create Ticket

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            • Creating an incident
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