Matrix42 Enterprise Documentation

Version 3.30.0007 (macOS)

Published July 2nd, 2026 by Cristi-Ana Popescu

Release Date: 02.07.2026 New Feature New Screen Grabber Technology We have implemented a new screen grabber technology to improve performance and stability. For compatibility reasons, you can switch back to the legacy grabber if needed. Follow these steps: At portal.fastviewer.com, go to Settings > General > ForceLegacyGrabber > Desktop Sha

Sandboxed Extensions

Published December 9th, 2025 by Cristi-Ana Popescu

Overview Beginning with version 26.1, the platform introduces a new extension model — Sandboxed Extensions — designed to significantly improve product security, maintainability, and deployment reliability. Custom assemblies and scripts no longer execute inside the Web Application process. Instead, all extension logic runs in isolated processes manag

Webconference Server Installation Guide

Published January 16th, 2026 by Cristi-Ana Popescu

Configure the FastViewer Webconference Server to Host the Web Console (Connect) The prerequisite is an SQL Server with full-text search enabled. For new installations, SQL Express Advanced 2022 is included in the setup, and CU18 for SQL 2022. If an existing version of the webconference server less than 4.3 is used, the existing SQL Server must be co

FastViewer Version 2.5.7 (Android)

Published July 10th, 2026 by Cristi-Ana Popescu

Release Date: 13.07.2026 Important Information Samsung Knox Remote Control is now fully compatible with Android 15+ and works across any supported MDM solution.

Version 1.12.0003

Published June 15th, 2026 by Cristi-Ana Popescu

Release Date: 08.06.2026 Improvement We updated the Extension to support the newest Enterprise Service Management Platform (ESMP) and Service Bus versions.

Quick Start Guide: Matrix42 LLM for On-Premise Deployment for Version 1.2.1

Published June 29th, 2026 by Cristi-Ana Popescu

Overview This document provides installation and configuration notes regarding the Matrix42 Large Language Model (LLM) for on-premise deployment. Prerequisites To deploy the Matrix42 Large Language Model on premises, the host system must meet the following requirements. Software requirements Have Docker installed and running on your system. For GPU

FastViewer Server Requirements

Published February 23rd, 2026 by Cristi-Ana Popescu

Requirements for FastViewer Server Version 3.4 Minimum Requirements for up to 100 Concurrent Users Hardware Requirements Xeon processor with at least 2.5 GHz (4 cores) At least 16 GB RAM (24 GB recommended) At least 30 GB of free hard disk space 1 Gbit network card Operating System Windows Server 2016 or later Database Microsoft SQL Server 2019 Expr

In-App Standard Reporting for Contract Management

Published May 29th, 2026 by Cristi-Ana Popescu

In the Contracts application, at Home > Contract cost, you can use the available charts to track contract-related expenses within your organization. In order to see data populated in this area, you need to follow the procedures described below. For the Monthly Costs chart, do the following: Create a new contract, or edit an existing one. In the G

Conversational AI (CAI) and AiCore Installation and Configuration for Version 1.2.1

Published June 29th, 2026 by Cristi-Ana Popescu

Overview This document provides engineering-level installation and configuration notes for deploying the Knowledge Discovery component on-premise in air-gap environments. System Requirements OS: Ubuntu Server 24.04 LTS (linux/amd64) CPU: 4 vCPU (6+ recommended) RAM: 16 GB (24 GB recommended) Disk: 100 GB free space (200 GB recommended) Net

Attribute Mapping for the Active Directory Data Provider

Published June 30th, 2026 by Cristi-Ana Popescu

Overview This reference documents the field mapping and object-matching logic of the standard AD/Entra ID import definitions (source: exported GDIE import configuration package). It is split by CI type, since the underlying object types are technically related but do not behave identically. Differences between Account and Person are called out expli

Unified Endpoint Management 26.1.0

Published February 24th, 2026 by Cristi-Ana Popescu

About this Release Matrix42 Unified Endpoint Management 26.1 provides new and improved features that have been implemented. During the development of this version, we have been focusing on valued feedback from our customers and partners to provide an ideal feature selection. In order to support the modernized Enterprise Service Management Platform (

Samsung Knox Remote Control via Silverback (MDM)

Published May 22nd, 2026 by Cristi-Ana Popescu

Add the Knox Service Plugin for the Fully Managed & Work Profile This article discusses setting up remote control for your Samsung Knox devices using Silverback. For Samsung Knox Devices, remote control is only available via MDM solutions. For this reason, you need to configure FastViewer integration with Silverback. Configure Settings in the

Version 1.12.0001

Published May 28th, 2026 by Cristi-Ana Popescu

Release date: 29.05.2026 Improvements The legacy permissions system was updated to a newer system. This affects: Role and permission management User access restrictions Feature visibility based on permissions

Minimum Operating System Requirements for FastViewer Applications

Published November 19th, 2025 by Cristi-Ana Popescu

This page contains the minimum supported versions of operating systems for FastViewer applications. Operating System Requirements Product Minimum Version Supported Versions FastViewer Desktop for Windows Windows 10 Windows 10Windows 11 FastViewer Desktop for macOS macOS 15 (Sequoia) macOS 15 (Sequoia) macOS 26 (Tahoe) FastViewer Windows Server Wind

Installation and Configuration for Version 1.2.1

Published June 29th, 2026 by Cristi-Ana Popescu

Overview Before configuring the extension in the Service Desk application, you need to define the knowledge sources for the AI chatbot, configure the look and feel of the chat, adjust the position of the chat on the screen and the chatbot name, and adjust how the user names and live agent names will be shown in the chat. All this is done through th

Workflow Designer Workflows

Published December 11th, 2025 by Cristi-Ana Popescu

Managing Workflows created in the Workflow Designer. Overview Workflows page is available in the Administration application → Services & Processes → Workflow Designer → Workflows. Workflow Designer Workflows page lists all available in the system workflows, including basic information like name, integration context, released version, creator, a

Known Issues 26.1.x

Published June 8th, 2026 by Cristi-Ana Popescu

Version 26.1.x Release 26.1.3167 (22.06.2026) ID Description 586474 On a clean installation, the Intune Owner and Intune Developer roles are visible in the Layout Designer without requiring the installation of the corresponding extension. 521015 If services created by the M365 License Assignment extension are still present, uninstalling the extensio

Release Notes SDDM/SPM v4.8.20

Published June 18th, 2026 by Cristi-Ana Popescu

Summary FireScope SDDM/SPM v4.8.20 contains security fixes. Changes & Updates Edge Device Edge Device (Rocky Linux) 20260518 OS Packages v5.2.1e Improved Security: Latest patches & packages applied EMI v5.2.0 Improved Security: Several packages & components upgraded to secure versions EDGE v5.2.1 Improved Security: Several packages &

Functional Worker in Matrix42 ESM

Published December 11th, 2025 by Cristi-Ana Popescu

Overview This document provides a detailed description of the Functional Worker, a new execution engine introduced in Matrix42 ESM version 26.1. The Functional Worker consolidates and modernizes background processing across the platform, offering a unified, secure, and cross-platform runtime for asynchronous tasks and custom workloads. It functions

Alternatives to Discontinued SRSS and SSAS Reports

Published June 22nd, 2026 by Cristi-Ana Popescu

Overview Starting with version 26.1, SSRS and SSAS reporting have been discontinued. The new Reporting Toolkit is available as a modern alternative that can be used to create equivalent reports and dashboards. Matrix42 has also rebuilt several legacy reports using the new Reporting Toolkit. For more details on this change, see the Release Notes - Im

Version 4.4.9629

Published May 13th, 2026 by Cristi-Ana Popescu

Release Date: 13.05.2026 Bugs Fixed The WebConsole previously displayed an incorrect version number. It now displays the newest version.

Empirum Web Console and the Subdepot Webservices shall communicate via HTTPS

Published January 20th, 2026 by Cristi-Ana Popescu

Summary Both the Empirum Web Console and the Subdepot Webservices shall communicate via HTTPS protocol. It is easy to realize for the Subdepot WebServices package via the collection variable SUBDEPOT because it uses the IIS anyway. Because the Empirum Web Console is using an Apache Webserver configuring the HTTPS protocol is somewhat more complex. I

Release Notes for AI Assist For Service Desk 2.x

Published July 14th, 2026 by Cristi-Ana Popescu

Release notes for AI Assist for Service Desk. Version 2.0.11 The minimum required Enterprise Service Management version is 26.1. New Features We added the Generate Ticket Resolution endpoint (api/aiops/servicedesk/tickets/{ticketId}/resolution). Improvements The extension now runs in sandboxed mode. AI Metrics: the extension now runs in sandboxed

Code Signing Certificate Provider Change – GlobalSign Root Certificate Requirement

Published March 12th, 2026 by Cristi-Ana Popescu

Overview We have changed the code signing certificate provider used to sign our product binaries. Previously, our software packages were signed using certificates issued by DigiCert. Starting with recent releases (25.4.0.5 and newer), the software is signed with certificates issued by GlobalSign. To ensure that the operating system correctly validat

Workflow Designer Overview

Published December 11th, 2025 by Cristi-Ana Popescu

Overview of the Workflow Designer, a no-code, browser-based tool for automating business workflows, including actions, workflows, and analytics. Workflow Designer is available in the Administration application → Services & Processes → Workflow Designer. The area includes the following information: Overview: a dashboard with most frequently used

KBA Gap Detection

Published April 1st, 2026 by Cristi-Ana Popescu

KBA Gap Detection is available in the AI Proposals extension releases version 2.0.x and higher. The KBA Gap Detection feature is an AI-based tool that helps you improve your knowledge base by identifying recurring issues that do not have any matching relevant articles. It works by periodically analyzing closed tickets and finding topics that are n

AI Functions & AI Service Providers (Preview)

Published June 30th, 2026 by Cristi-Ana Popescu

Overview Starting with Version 2026.1, AI is now a native, provider-agnostic capability of the ESM Platform. Customers can design, configure, and execute AI-powered functions using a low-code approach, embedding AI directly into existing workflows, UI actions, and the M42 Assist experience. AI is therefore available as an integrated platform capabi

Release Notes for Conversational AI (CAI)

Published April 2nd, 2026 by Cristi-Ana Popescu

Version 26.1.0 New Features Native LLM block support in the Voicebot plan editor We added native LLM block support in the Voicebot plan editor, enabling integration with the AI Core engine. Customers can now build conversational IVR flows with generative AI capabilities directly within Voicebot scenarios. Service-to-service authentication for CAI in

Version 4.4.9609

Published April 27th, 2026 by Cristi-Ana Popescu

Release date: 27.04.2026 Improvements Remote Console - Global Search: The full-text search has been improved. You can now find matches even within partial words or substrings. Includes the latest package for WebConsole Version 1.11.0002. Bugs Fixed Additional bug fixes and improvements.

Version 4.3.9298

Published August 12th, 2025 by Cristi-Ana Popescu

Release Date: 03.07.2025 Server Bug Fixes Fixed a bug for ServerAdmin that was affecting the database logon.

Versions 3.5 to 4.3.9294

Published January 20th, 2026 by Cristi-Ana Popescu

Version 4.3.9294 Bug Fixes Minor bug fixes regarding SSO. Version 4.3.9287 New Features M42 FastViewer WebConsole Adhoc is now available for On-Premise use. The following steps are necessary to enable the feature: Download the package bundle for AdHoc deployment from portal.fastviewer.com → Download → Own Server Solution → Package Bundle for AdHoc

Compliance per Organizational Unit

Published March 20th, 2026 by Cristi-Ana Popescu

In the Licenses application, at Software Compliance > Compliance per Organizational Unit, you can review whether software products assigned to various organizational units in your environment are compliant. By default, the table only displays the Global organizational unit, but you can manage this in the Master Data application. Use Organizationa

Optimization Dashboard

Published March 20th, 2026 by Cristi-Ana Popescu

Overview The Optimization dashboard, located at Licenses > Home, lets you quickly review risk and optimization potentials in your environment. Click on a card to open the corresponding navigation item with filtered data. The trend of each card displays changes in this metric over the last week. Prerequisites for Charts The charts on the Optimizat

Release Notes Silverback 26.1

Published January 12th, 2026 by Cristi-Ana Popescu

About This Release Matrix42 Silverback 26.1 provides new and improved features that have been implemented. During the development of this version, we have been focusing on valued feedback from our customers and partners to provide an ideal feature selection. For a quick overview of the most important enhancements in this release, take a look at our

Version 1.11.0005

Published November 19th, 2025 by Cristi-Ana Popescu

Release Date: 23.10.2025 New Features View-Only Mode When the remote control is disabled, users can only view the session. Controls for screen lock, resolution change, hide wallpaper, and keyboard commands are now hidden. A strike-through keyboard icon in the session bar indicates Remote control not allowed. You can find this feature at Administrati

SaaS Management Overview

Published March 9th, 2026 by Cristi-Ana Popescu

In the Licenses application, you can find a series of tools that help you keep track of SaaS applications in your environment. The recently implemented integration with Viio further extends the existing built-in capabilities. You can review and manage SaaS-related data in the following areas: SaaS Applications dashboard. At Licenses > Home > S

Release Notes Endpoint Data Protection 26.1

Published March 12th, 2026 by Cristi-Ana Popescu

About This Release Endpoint Data Protection 26.1 provides new and improved features that have been implemented. During the development of this version, we have been focusing on valued feedback from our customers and partners to provide an ideal feature selection. For a quick overview of the most important enhancements in this release, take a look at

Database Cleanup Instructions after Performance Issues

Published February 5th, 2026 by Cristi-Ana Popescu

Overview A previously identified performance issue affecting Silverback, related to PRB39262 and resolved with Silverback 25.4.0.34 Hotfix, may have caused an accumulation of unnecessary data (“clutter”) in the database. While the issue itself is fixed, the residual database clutter is not removed automatically immediately and should be cleaned up t

Release Notes Version 2.x.x

Published June 8th, 2026 by Cristi-Ana Popescu

This article contains release notes for the AI Proposals for Service Desk extension. The minimum required Enterprise Service Management version is 26.1.0 Version 2.0.65 New Features KBA Gap Detection The new AI-based KBA Gap Detection feature helps you continuously improve your Knowledge Base by identifying topics that are frequently reported in t

SaaS Management Onboarding

Published July 3rd, 2026 by Cristi-Ana Popescu

Connect a Software Asset Management Instance to M42Next Add the Matrix42 Tenant Go to ADMINISTRATION > Integration > Service Connections > Tenants. Click Add Tenant. Add the Matrix42 tenant using your Matrix42 credentials: Subscription ID, Client ID, and Client Secret. Click Save & Close. Add the Service Connection Go to ADMINISTRATION

iFastViewer Version 3.3.9 (iOS)

Published March 30th, 2026 by Cristi-Ana Popescu

Release date: 31.03.2026 Improvements Various bug fixes and improvements.

Version 1.10.0013

Published September 16th, 2025 by Cristi-Ana Popescu

Release Date: 27.08.2025 New Features Add Mobile Devices (Full Integration for Cloud Environments) You can now add iOS and Android devices at Administration > Remote Assistance > Agents. Current Limitation: In on-premise environments, push notifications to apps are currently not supported. Bug Fixes Additional bug fixes and improvements

Object Data Service: Check Access

Published November 25th, 2025 by Cristi-Ana Popescu

Details Checks access for the specified user to the list of objects. Request URL POST https://{server_name}/m42Services/api/data/objects/checkaccess Headers For a list of available HTTP request headers, see Web Services: REST API integration. POST Body Payload properties: userId: identifies the user whose access to the specified objects is being che

Matrix42 Companion Privacy Policy

Published January 13th, 2026 by Cristi-Ana Popescu

Privacy Policy – Matrix42 Companion Last updated: October 2025 Matrix42 GmbH operates the Matrix42 Companion mobile application (“App”) to support mobile device management (MDM) scenarios within enterprise environments. This Privacy Policy explains how we collect, use, and protect personal data processed through the App. This policy applies to the A

macOS 26 Restrictions Profile Compatibility Issue with Pre-24.0.1 DEP Enrollments

Published January 9th, 2026 by Cristi-Ana Popescu

Overview In previous Silverback releases (prior to Silverback 24.0 Update 1), devices enrolled through Apple’s Device Enrollment Program (DEP) were managed using Device Scope only, since the activation of the User Channel was not part of the DEP enrollment workflow at that time. As a result, these devices continue to receive all configuration profil

Technical Prerequisites

Published October 20th, 2025 by Cristi-Ana Popescu

The AI Proposals for Service Desk extension for Service Desk enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met: Your Matrix42 Enterprise Service Management deployment needs to be: ESM 25.4.0.1185 or higher for AI Proposals versions 1.1.x. ESM 26.1 for AI Proposals vers

Release Notes for Matrix42 LLM for On-Premise Deployment

Published December 9th, 2025 by Cristi-Ana Popescu

Version 1.0.2 The 1.0.2 release is the initial version of the Matrix42 LLM for On-Premise Deployment.

Configuring and Running the Raynet Integration Data Provider

Published November 19th, 2025 by Cristi-Ana Popescu

Setting up the Configuration Your browser does not support HTML5 video. To configure the data provider, do the following: At Administration > Integration, click Data Providers. In the Data Providers list, click Raynet Integration to open the data provider. Click Edit. Under Configurations, click the default configuration to open it. If no c

What is the Raynet Integration Extension

Published November 19th, 2025 by Cristi-Ana Popescu

Overview This extension requires a valid Raynet Discovery and Inventory certificate. The Raynet Integration extension imports data related to Assets and installed applications discovered automatically by RaynetOne. RaynetOne is a data collection platform that collects information about Assets and applications within your organization. You can inst

Release Notes for Raynet Integration

Published November 19th, 2025 by Cristi-Ana Popescu

Version 1.0.20251215.1 We made adjustments to imported data related to Assets and installed applications. These will help reduce efforts to gather information for Asset management, and improve data quality. We currently import data related to: Devices Device relations Software Software usage Version 1.0.20250924.2 You can now use the Raynet Integrat

Map Devices Imported by Raynet Integration to Users

Published December 23rd, 2025 by Cristi-Ana Popescu

Overview The Raynet Integration data provider can set a principal user for imported devices if the user is found in the ESM system. Prerequisites for Automatic Principal User Assignment The matching is done by the UserPrincipalName attribute in the SPSAccountClassAD data definition that is used by the account object. This attribute is set when the A

Prerequisites and Installation

Published December 11th, 2025 by Cristi-Ana Popescu

Prerequisites Matrix42 Enterprise minimum v. 25.4 Configurable AI (will be automatically installed with the AI-Native Workflow Designer Extension) Licenses required: ITSM 2023 Advanced/Enterprise or ITSM 2025 Enterprise and Intelligence / Configurable Al Installation In the Administration application, open Extension Gallery, search and install the l

List of Key Usages Supported by FDE Smart Card Authentication

Published March 17th, 2026 by Cristi-Ana Popescu

Key Usage Here is a list of Key Usages supported by Matrix42 FDE smart card authentication: Key usage Details Digital signature Use when the public key is used with a digital signature mechanism to support security services other than non-repudiation, certificate signing, or CRL signing. A digital signature is often used for entity authentication an

Version 1.9.0019

Published October 6th, 2025 by Cristi-Ana Popescu

Release date: 10.09.2025 Improvements To enhance security and streamline the interface, we removed the Request elevated rights and the Clipboard buttons for mobile devices. Bug Fixes File Transfer: When downloading multiple files, the date in downloaded .zip archives was displayed incorrectly. Additional bug fixes and improvements

Version 1.10.0005

Published January 21st, 2026 by Cristi-Ana Popescu

Release date: 21.01.2026 Version 1.10.0005 Improvements Improved Clipboard Handling: When connecting to a new session, the clipboard is no longer cleared. The default profile settings for clipboard synchronization have changed to: Enable clipboard synchronization: on by default. Active at session start: on by default. Bug Fixes Clipboard: Resolved a

Feature Sunsets

Published March 18th, 2026 by Cristi-Ana Popescu

Overview Along the road to FireScope 5.0, we need to give you a heads up one some changes coming your way. For users of SPM, this means we will be doing a little housecleaning around the application to remove some features that are outdated or not as useful as we'd like. Some features will be consolidated into a single feature with multiple function

Version 1.9.0021

Published July 21st, 2025 by Cristi-Ana Popescu

Features New Disconnect Option for Profiles A new Disconnect (except on logon screen) access dialog option is now available. Profiles can be configured at Administration > Remote Assistance > Profiles. Note: This feature requires FastViewer Remote Agent version 3.30.0033. AdHoc Sessions & Remote Agent Access AdHoc Sessions – Elevated Per

Deploying FastViewer agent with Empirum and Commandline

Published October 6th, 2025 by Cristi-Ana Popescu

Goal If you want to roll out FastViewer Desktop with /replaceexisting=true and want it done automatically in Empirum or CMD you can use the scripts below! After completing this how-to, you will have the FastViewer Desktop enrolled without changing any of the individual settings of the machine. Empirum Batch Script Example (the file does need to be i

Start the FastViewer Remote Setup Using Parameters

Published November 19th, 2025 by Cristi-Ana Popescu

Using Start Parameters When starting the FastViewer Remote setup, you can directly furnish it with parameters to configure pre-settings for the intended session. Installation Routine Parameters The Installation routine (fvwresetup.exe) from FastViewer Remote can be started with the following parameters: /folder=xxx Folder xxx is created in case the

FastViewer QuickHelp Version 1.0.12 (Android)

Published March 6th, 2026 by Cristi-Ana Popescu

Release Date: 2025 New Feature In-app QR code scanning This version improves the registration experience by introducing in-app QR code scanning. Instead of using the device’s external camera, you can now start the registration process directly within the app using a new QR scan button that opens an integrated camera view.

Version 3.30.0036 (Win)

Published August 8th, 2025 by Cristi-Ana Popescu

Release Date: 25.07.2025 Windows Improvements Package Cache: Previously, connection issues could occur when accessing an Agent or creating an AdHoc Session with File Transfer, CMD, or PowerShell via the M42 FastViewer WebConsole and FastViewer extension for ESMP. To solve this, we introduced a new mechanism that verifies whether the package cache is

Version 3.29.0016 (macOS)

Published October 6th, 2025 by Cristi-Ana Popescu

Release Date: 15.09.2025 Improvements We added the Connection Profile functionality for the M42 FastViewer WebConsole and the FastViewer extension for ESMP. Improvements and bug fixes for various user interface elements with macOS Sequoia and macOS Tahoe. Information Known Issue: In the Audio/Video (HQ) tab, UI buttons may initially appear out of

Adding the SmartCard Logon certificate to YubiKey Neo

Published March 17th, 2026 by Cristi-Ana Popescu

Preparing YubiKey Neo Device Follow the steps below to prepare the YubiKey Neo device in the Windows PKI environment to use it for two-factor authentication. Download and install the following utilities: Yubikey Manager YubiKey PIV Manager Start the YubiKey Manager utility. Click Configure. The Configure USB Interfaces dialog appears. Set the CCID c

Workflow Designer Actions

Published December 11th, 2025 by Cristi-Ana Popescu

Actions are tasks that are defined within a Workflow. An Action can be any type of work that needs to be completed, such as data entry, review, or approval. Overview Actions page is available in the Administration application → Services & Processes → Workflow Designer → Actions. The Workflow Designer Actions page lists and allows managing the

Version 3.32.0012 (Win)

Published March 24th, 2026 by Cristi-Ana Popescu

Release date: 25.03.2026 New Features Access Dialog: To activate this feature, go to portal.fastviewer.com, at Secure Advisor → Security → Access dialog enabled. When the feature is enabled, a dialog message is displayed during sessions, indicating the Username currently remotely controlling the system. The Access Dialog box features Minimize and Ca

FastViewer Version QuickHelp Version 1.0.12 (iOS)

Published March 6th, 2026 by Cristi-Ana Popescu

New Feature In-app QR code scanning This version improves the registration experience by introducing in-app QR code scanning. Instead of using the device’s external camera, you can now start the registration process directly within the app using a new QR scan button that opens an integrated camera view.

Version 3.32.0017 (Win)

Published April 14th, 2026 by Cristi-Ana Popescu

Release date: 16.04.2026 Bugs Fixed DPI Awareness: Fixed an issue with DPI awareness, where display scaling did not properly affect the FastViewer user interface. The FastTray status window now properly scales with display resolution and DPI settings. Fixed an issue in the Access Dialog, where the F-key (Stopkey) number was incorrectly replaced by a

Overview of Administrator Login Methods and Configuration

Published March 12th, 2026 by Cristi-Ana Popescu

Introduction The EgoSecure Management Console provides multiple authentication methods to accommodate different environments and security requirements. Administrators can log in using local credentials, Active Directory accounts, legacy SSO, or Kerberos SSO. Login behavior is influenced by the selected checkboxes in the login dialog and can be confi

Entra ID Integration VI: Conditional Access

Published January 12th, 2026 by Cristi-Ana Popescu

Overview The Microsoft Compliance Partnership is a comprehensive program designed to help organizations meet their compliance requirements in today’s rapidly evolving regulatory environment. This partnership provides businesses with the tools, frameworks, and expert support needed to navigate complex compliance challenges. In this article, we will e

Version 1.10.0003

Published November 19th, 2025 by Cristi-Ana Popescu

Release date: 14.10.2025 Features Mobile Device Management The WebConsole now supports displaying unique device identifiers retrieved from Mobile Device Management (MDM) systems. Duplicate Agent Entries Feature: Detect and Remove Duplicate Agents You can now quickly identify and remove duplicate agent entries with a single action. How it works: Righ

AI Proposals for Service Desk Licensing

Published January 19th, 2026 by Cristi-Ana Popescu

Matrix42 AI Proposals for Service Desk requires a subscription license for Enterprise Service Management (either Advanced/Enterprise tiers or Matrix42 Enterprise) as well as a subscription for the Matrix42 AI Proposals for Service Desk solution itself, which is required to enable the feature. AI-related Terms & Conditions and Data Processing Agr

Getting Started

Published October 7th, 2025 by Cristi-Ana Popescu

Logging Into FastViewer Webconsole After accessing the link to your Webconsole login page, you are presented with the following screen: FastViewer Webconsole Sign In screen Here you can log in either by using your credentials (Email address and Password) as well as by using Single Sign-On. You can also reset your password by using the Reset button i

iFastViewer Version 3.3.8 (iOS)

Published February 2nd, 2026 by Cristi-Ana Popescu

Improvements Alignment with the latest App Store policies. These changes do not affect the user experience.

AdHoc Sessions

Published August 12th, 2025 by Cristi-Ana Popescu

Overview The AdHoc Sessions feature or the FastViewer Webconsole lets you quickly create temporary remote access sessions without installing additional software or clients. Participants can join sessions through links, and control the access level allowed to the session owner. Start an AdHoc Session Click the Create AdHoc Session button in the upper

Policies Overview

Published January 12th, 2026 by Cristi-Ana Popescu

Policies are designed for Android Enterprise device management using the Android Management API. The creation button will be visible in the Management Console after the integration of Android Management. The Android Management API (AMAPI) is a policy and cloud-based management where devices communicate directly with the built-in Android client (Andr

Asset Activity Log

Published July 21st, 2025 by Cristi-Ana Popescu

Overview The Asset Activity Log page serves as a centralized audit trail for tracking all significant asset events. It provides visibility for sessions, users, and machine access. Main View Layout Each log entry is displayed in a row with the following details: Time: The exact timestamp when the event occurred Type: The nature of the event (for exam

Workflow Designer Dashboard and Analytics

Published December 11th, 2025 by Cristi-Ana Popescu

The Workflow Designer comes with a Dashboard & Analytics view, giving administrators and business users clear visibility into automation performance, adoption, and AI usage: Workflow Designer Dashboard The following information is available in the Overview Dashboard that can be accessed via the Administration application → Services & Process

Raynet Integration Attribute Mapping

Published November 19th, 2025 by Cristi-Ana Popescu

Matching Keys Matching key for Raynet users: ASMRaynetUserClassBase.UserID (source attribute ‘import_id’) Matching key for Raynet Device: ASMRaynetUserClassDevice.DeviceKey (source attribute ‘device_key’) Matching key for AD Domain: SPSADDomainClassBase.NT4Name, SPSADDomainClassBase.DomainName (source attribute ‘DomainName’) Matching key for Compute

Version 1.9.0018

Published July 21st, 2025 by Cristi-Ana Popescu

Release date: 16.07.2025 Features Logging The Logging page was split into two separate pages, to improve the overview for user and system events: User Activity Log and Asset Activity Log . The folder view is now split in half, with the bottom side displaying a log of events for all items in the current folder and its subfolders. In Events, you can p

Timezone

Published March 18th, 2026 by Cristi-Ana Popescu

Edge Timezone Edge Device Time Zone in SPM Available with SPM Release 1.4-1-1 For Edge Devices, the time zone should be set to the TZDATA Standard for the Country/City where the Edge Device will be located. For example, if the Edge Device is hosted at a data center in Dallas, TX, USA, the time zone for the Edge Device VM would be ‘America/Chicago’ –

Quick Start Guide: Matrix42 LLM for On-Premise Deployment

Published December 8th, 2025 by Cristi-Ana Popescu

Overview This document provides installation and configuration notes regarding the Matrix42 Large Language Model (LLM) for on-premise deployment. Prerequisites To configure the Matrix42 LLM, you must meet the following requirements: Have Docker installed on your system. For GPU acceleration, have an NVIDIA GPU with: NVIDIA driver installed on the ho

FastViewer Version 2.5.5 (Android)

Published November 19th, 2025 by Cristi-Ana Popescu

Release Date: 26.03.2026 Improvements The application’s API level has been raised to meet the requirements of newer Android versions. The usability for screen sharing and device rotation with Android 15 was improved. Additional bug fixes and improvements. Starting with Android 15 and higher, Samsung Knox Remote Control has stricter requirements and

User Activity Log

Published July 21st, 2025 by Cristi-Ana Popescu

Overview The User Activity Log page serves as a centralized audit trail for tracking all significant user events. It provides visibility into who did what, when, and where across the platform. Main View Layout Each log entry is displayed in a row with the following details: Time: The exact timestamp when the event occurred Type: The nature of the ev

Workflow Designer Editor

Published December 11th, 2025 by Cristi-Ana Popescu

Visualizing the steps in a Workflow and ensuring that the process flows logically from start to finish. Comments on Actions & Canvas Notes Make workflows self-explanatory. Designers can now add comments to any action and place sticky-note style comments on the canvas to document logic, assumptions, and handover tips. Key capabilities Action com

AI-Native Workflow Designer

Published December 11th, 2025 by Cristi-Ana Popescu

Introduction The AI-Native Workflow Designer enables the building and automation of business processes in a modern, no-code environment. Use AI-powered actions and advanced automation triggers to create efficient, data-driven workflows fully integrated into the Matrix42 Enterprise Platform. With modernized experience and a sleek UI, intuitive drag-a

Version 1.11.0007

Published January 13th, 2026 by Cristi-Ana Popescu

Release date: 13.01.2026 Version 1.11.0007 requires minimum DWP Version 25.4.0.1239. Bug Fixed Resolved an issue where Remote Assistance Web Extension Connections could not be established after updating the DWP environment to version 25.4.0.1239.

Version 1.10.0017

Published October 6th, 2025 by Cristi-Ana Popescu

Release Date: 19.09.2025 Bug Fixes FastViewer Quickhelp: Resolved an issue related to accessing mobile devices.

Legacy Empirum Online Help

Published March 17th, 2026 by Cristi-Ana Popescu

The Compiled HTML Help (CHM) files attached below contain legacy documentation for Empirum. The documentation is available both in English and in German. Legacy Empirum Documentation (EN) Legacy Empirum Documentation (DE) To be able to view content properly, do the following: Locate the downloaded file, named Matrix42_UEM_2025_DE, or Matrix42_UEM_2

FastViewer Infrastructure Updates

Published February 11th, 2026 by Cristi-Ana Popescu

This article contains improvements to FastViewer components and infrastructure, organized by component and the release date of the changes. Portal.fastviewer.com Release Date: 30.03.2026 New feature: Disable Tray Icon This new setting is available at Secure Advisor → Security → Disable Tray Icon. When a Remote Agent is installed with this setting en

Remote Assistance Dashboard

Published November 27th, 2025 by Cristi-Ana Popescu

Overview To access the dashboard, you must enable New Look for the Enterprise Service Management Platform. In the Administration application, the Dashboard available under Remote Assistance displays real-time insights into FastViewer adoption, usage, and business impact. Track key metrics, such as: Session trends Top users Device Activity The av

Version 3.29.0025 (macOS)

Published February 26th, 2026 by Cristi-Ana Popescu

Release Date: 26.02.2026 Improvements Added support for installing a newer Agent Setup over an existing installation. Stability Improvements: Resolved various generic crashes to improve overall system stability and reliability. Bug Fixes Fixed an issue with the Remote Agent uninstaller that could occur on recent macOS Tahoe builds. Fixed a crash tha

Agent Installation and Configuration

Published March 18th, 2026 by Cristi-Ana Popescu

Overview FireScope DDM includes optional Agents that can be installed on the most commonly deployed server platforms. These Agents enable better access to OS-specific performance metrics and log files. FireScope officially supports Agents on manufacturer-supported versions of enterprise-level operating systems patched to the currently supported serv

FastViewer QuickHelp Version 1.0.5 (Android)

Published November 28th, 2025 by Cristi-Ana Popescu

Release Date: 11.06.2025 Bug Fixes Resolved an issue affecting Remote Control functionality. Setting a username through Mobile Device Management (MDM) is currently not supported with this version.

Version 1.10.0016

Published October 6th, 2025 by Cristi-Ana Popescu

Release Date: 05.09.2025 Improvements To enhance security and streamline the interface, we removed the Request elevated rights and the Clipboard buttons for mobile devices. Bug Fixes File Transfer: When downloading multiple files, the date in downloaded .zip archives was displayed incorrectly. Resolved an issue where FastViewer Desktop and FastView

RabbitMQ Support Policy

Published March 3rd, 2026 by Cristi-Ana Popescu

Support Policy Matrix42 Software uses RabbitMQ as messaging middleware. We ensure that our applications use RabbitMQ correctly in accordance with the documented interfaces and system requirements. However, responsibility for basic RabbitMQ functionality (e.g., troubleshooting the broker) lies primarily with the RabbitMQ provider itself (e.g., VMware

EgoSecure FDE Migration Guide: UEFI CA 2023 Compliance

Published April 2nd, 2026 by Cristi-Ana Popescu

Overview To upgrade to EgoSecure Full Disk Encryption (FDE) 26.1.0.1 or later in a UEFI CA 2023 compliant environment, a sequential two-step upgrade is required. Due to Secure Boot, SBAT enforcement, and certificate compatibility constraints, a direct upgrade to FDE 26.1.0.1 or later is not supported for systems running publicly released FDE version

Best Practice - DomainJoin - AES256 Encrypted

Published February 20th, 2026 by Cristi-Ana Popescu

General Information Starting with DomainJoin Package 1.14 (part of the WinPE_PreBoot_Support_1.9.13 package), an AES256-encrypted password can be used for domain join via the variable DomainJoinCredentialsPasswordAesEncrypted. Encrypt Password To do this, you must use the EmpCrypt.exe tool for encryption. D:\Empirum\AddOns\Encrypter\EmpCrypt.exe /AE

Version 1.11.0002

Published April 24th, 2026 by Cristi-Ana Popescu

Release date: 24.04.2026 New Features The duplicate finder now also supports identifying and removing items that have been offline for a configurable period. Improvements Permissions: A refresh is now triggered automatically after changing a permission that affects the currently visible UI elements. The following message is now displayed when attem

How to Check if an Installed Extension Is Up-to-Date

Published November 19th, 2025 by Cristi-Ana Popescu

Prerequisites Access to the Matrix42 platform with administrative permissions A valid Matrix42 Account to use the Extension Gallery Step 1: Open the Extension Gallery Navigate to the following section within the Matrix42 platform: Administration > Extension Gallery Access to the Extension Gallery requires logging in with your Matrix42 Account. Yo

Software Asset Management Overview

Published December 8th, 2025 by Cristi-Ana Popescu

Matrix42 Software Asset Management is a complete solution consisting of asset, license, and contract management. License and Compliance Managers receive a complete solution for unified IT asset, contract, and license lifecycle management. Software Asset Management enables you to proactively optimize your software and hardware tasks, from planning an

Release Notes v19.0.3

Published January 29th, 2026 by Cristi-Ana Popescu

Important Note The “Matrix42 Enterprise Manager for SCCM (EM)” also contains all public released hotfixes that are available for previous versions. Please note that installing this update will request a reboot of the system. Enterprise Manager for SCCM 19.0.3 Setup can be used: To perform a new installation To perform an update based on the version

Version 3.31.0009 (Win)

Published November 19th, 2025 by Cristi-Ana Popescu

Release Date: 24.11.2025 Windows Improvements The WebRTCConnectionService log now displays an error message if ssh-server.exe is missing. The Agent will no longer crash in this situation, and services that do not require ssh-server.exe will remain unaffected. FastViewer Agent Tray Icon: The taskbar pop-up shown when hovering over the icon now displa