Matrix42 Enterprise Documentation

Workflow Designer Overview

Published December 11th, 2025 by Cristi-Ana Popescu

Overview of the Workflow Designer, a no-code, browser-based tool for automating business workflows, including actions, workflows, and analytics. Workflow Designer is available in the Administration application → Services & Processes → Workflow Designer. The area includes the following information: Overview: a dashboard with most frequently used

AI Proposals for Service Desk Licensing

Published January 19th, 2026 by Cristi-Ana Popescu

Matrix42 AI Proposals for Service Desk requires a subscription license for Enterprise Service Management (either Advanced/Enterprise tiers or Matrix42 Enterprise) as well as a subscription for the Matrix42 AI Proposals for Service Desk solution itself, which is required to enable the feature. AI-related Terms & Conditions and Data Processing Agr

Technical Prerequisites

Published October 20th, 2025 by Cristi-Ana Popescu

Technical prerequisites for the AI Proposals for Service Desk extension. The AI Proposals for Service Desk extension for Service Desk enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met: Your Matrix42 Enterprise Service Management deployment needs to be version 25.4.0.10

Workflow Designer Workflows

Published December 11th, 2025 by Cristi-Ana Popescu

Managing Workflows created in the Workflow Designer. Overview Workflows page is available in the Administration application → Services & Processes → Workflow Designer → Workflows. Workflow Designer Workflows page lists all available in the system workflows, including basic information like name, integration context, released version, creator, a

Webconference Server Installation Guide

Published January 16th, 2026 by Cristi-Ana Popescu

Configure the FastViewer Webconference Server to Host the Web Console (Connect) The prerequisite is a SQL Server with full-text search enabled. For new installations, SQL Express Advanced 2022 is included in the setup, and CU18 for SQL 2022. If an existing version of the webconference server less than 4.3 is used, the existing SQL Server must be con

Version 3.31.0009 (Win)

Published November 19th, 2025 by Cristi-Ana Popescu

Windows Improvements The WebRTCConnectionService log now displays an error message if ssh-server.exe is missing. The Agent will no longer crash in this situation, and services that do not require ssh-server.exe will remain unaffected. FastViewer Agent Tray Icon: The taskbar pop-up shown when hovering over the icon now displays the title FastViewer a

Configuring and Running the Raynet Integration Data Provider

Published November 19th, 2025 by Cristi-Ana Popescu

Setting up the Configuration Your browser does not support HTML5 video. To configure the data provider, do the following: At Administration > Integration, click Data Providers. In the Data Providers list, click Raynet Integration to open the data provider. Click Edit. Under Configurations, click the default configuration to open it. If no c

FastViewer Version 2.5.4 (Android)

Published November 19th, 2025 by Cristi-Ana Popescu

Improvements The application’s API level has been raised to meet the requirements of newer Android versions. The usability for screen sharing and device rotation with Android 15 was improved. Additional bug fixes and improvements. Starting with Android 15 and higher, Samsung Knox Remote Control has stricter requirements and is supported only when th

Version 3.29.0016 (macOS)

Published October 6th, 2025 by Cristi-Ana Popescu

MacOs Improvements We added the Connection Profile functionality for the M42 FastViewer WebConsole and the FastViewer extension for ESMP. Improvements and bug fixes for various user interface elements with macOS Sequoia and macOS Tahoe. Information Known Issue: In the Audio/Video (HQ) tab, UI buttons may initially appear out of bounds, depending o

Version 1.9.0019

Published October 6th, 2025 by Cristi-Ana Popescu

Improvements To enhance security and streamline the interface, we removed the Request elevated rights and the Clipboard buttons for mobile devices. Bug Fixes File Transfer: When downloading multiple files, the date in downloaded .zip archives was displayed incorrectly. Additional bug fixes and improvements

Object Data Service: Check Access

Published November 25th, 2025 by Cristi-Ana Popescu

Details Checks access for the specified user to the list of objects. Request URL POST https://{server_name}/m42Services/api/data/objects/checkaccess Headers For a list of available HTTP request headers, see Web Services: REST API integration. POST Body Payload properties: userId: identifies the user whose access to the specified objects is being che

Asset Activity Log

Published July 21st, 2025 by Cristi-Ana Popescu

Overview The Asset Activity Log page serves as a centralized audit trail for tracking all significant asset events. It provides visibility for sessions, users, and machine access. Main View Layout Each log entry is displayed in a row with the following details: Time: The exact timestamp when the event occurred Type: The nature of the event (for exam

Raynet Integration Attribute Mapping

Published November 19th, 2025 by Cristi-Ana Popescu

Matching Keys Matching key for Raynet users: ASMRaynetUserClassBase.UserID (source attribute ‘import_id’) Matching key for Raynet Device: ASMRaynetUserClassDevice.DeviceKey (source attribute ‘device_key’) Matching key for AD Domain: SPSADDomainClassBase.NT4Name, SPSADDomainClassBase.DomainName (source attribute ‘DomainName’) Matching key for Compute

How to Check if an Installed Extension Is Up-to-Date

Published November 19th, 2025 by Cristi-Ana Popescu

Prerequisites Access to the Matrix42 platform with administrative permissions A valid Matrix42 Account to use the Extension Gallery Step 1: Open the Extension Gallery Navigate to the following section within the Matrix42 platform: Administration > Extension Gallery Access to the Extension Gallery requires logging in with your Matrix42 Account. Yo

Version 4.3.9298

Published August 12th, 2025 by Cristi-Ana Popescu

Server Bug Fixes Fixed a bug for ServerAdmin that was affecting the database logon.

Remote Assistance Dashboard

Published November 27th, 2025 by Cristi-Ana Popescu

Overview To access the dashboard, you must enable New Look for the Enterprise Service Management Platform. In the Administration application, the Dashboard available under Remote Assistance displays real-time insights into FastViewer adoption, usage, and business impact. Track key metrics, such as: Session trends Top users Device Activity The av

Functional Worker in Matrix42 ESM

Published December 11th, 2025 by Cristi-Ana Popescu

Overview This document provides a detailed description of the Functional Worker, a new execution engine introduced in Matrix42 ESM version 26.1. The Functional Worker consolidates and modernizes background processing across the platform, offering a unified, secure, and cross-platform runtime for asynchronous tasks and custom workloads. It functions

Software Asset Management Overview

Published December 8th, 2025 by Cristi-Ana Popescu

Matrix42 Software Asset Management is a complete solution consisting of asset, license, and contract management. License and Compliance Managers receive a complete solution for unified IT asset, contract, and license lifecycle management. Software Asset Management enables you to proactively optimize your software and hardware tasks, from planning an

Workflow Designer Dashboard and Analytics

Published December 11th, 2025 by Cristi-Ana Popescu

The Workflow Designer comes with a Dashboard & Analytics view, giving administrators and business users clear visibility into automation performance, adoption, and AI usage: Workflow Designer Dashboard The following information is available in the Overview Dashboard that can be accessed via the Administration application → Services & Process

Workflow Designer Editor

Published December 11th, 2025 by Cristi-Ana Popescu

Visualizing the steps in a Workflow and ensuring that the process flows logically from start to finish. Comments on Actions & Canvas Notes Make workflows self-explanatory. Designers can now add comments to any action and place sticky-note style comments on the canvas to document logic, assumptions, and handover tips. Key capabilities Action com

What is the Raynet Integration Extension

Published November 19th, 2025 by Cristi-Ana Popescu

Overview This extension requires a valid Raynet Discovery and Inventory certificate. The Raynet Integration extension imports data related to Assets and installed applications discovered automatically by RaynetOne. RaynetOne is a data collection platform that collects information about Assets and applications within your organization. You can inst

Version 1.10.0017

Published October 6th, 2025 by Cristi-Ana Popescu

Bug Fixes FastViewer Quickhelp: Resolved an issue related to accessing mobile devices.

Workflow Designer Actions

Published December 11th, 2025 by Cristi-Ana Popescu

Actions are tasks that are defined within a Workflow. An Action can be any type of work that needs to be completed, such as data entry, review, or approval. Overview Actions page is available in the Administration application → Services & Processes → Workflow Designer → Actions. The Workflow Designer Actions page lists and allows managing the

AI-Native Workflow Designer

Published December 11th, 2025 by Cristi-Ana Popescu

Introduction The AI-Native Workflow Designer enables the building and automation of business processes in a modern, no-code environment. Use AI-powered actions and advanced automation triggers to create efficient, data-driven workflows fully integrated into the Matrix42 Enterprise Platform. With modernized experience and a sleek UI, intuitive drag-a

Release Notes for Matrix42 LLM for On-Premise Deployment

Published December 9th, 2025 by Cristi-Ana Popescu

Version 1.0.2 The 1.0.2 release is the initial version of the Matrix42 LLM for On-Premise Deployment.

Prerequisites and Installation

Published December 11th, 2025 by Cristi-Ana Popescu

Prerequisites Matrix42 Enterprise minimum v. 25.4 Configurable AI (will be automatically installed with the AI-Native Workflow Designer Extension) Licenses required: ITSM 2023 Advanced/Enterprise or ITSM 2025 Enterprise and Intelligence / Configurable Al Installation In the Administration application, open Extension Gallery, search and install the l

Version 1.10.0016

Published October 6th, 2025 by Cristi-Ana Popescu

Improvements To enhance security and streamline the interface, we removed the Request elevated rights and the Clipboard buttons for mobile devices. Bug Fixes File Transfer: When downloading multiple files, the date in downloaded .zip archives was displayed incorrectly. Resolved an issue where FastViewer Desktop and FastViewer Adhoc were not functio

Map Devices Imported by Raynet Integration to Users

Published December 23rd, 2025 by Cristi-Ana Popescu

Overview The Raynet Integration data provider can set a principal user for imported devices if the user is found in the ESM system. Prerequisites for Automatic Principal User Assignment The matching is done by the UserPrincipalName attribute in the SPSAccountClassAD data definition that is used by the account object. This attribute is set when the A

Release Notes for Raynet Integration

Published November 19th, 2025 by Cristi-Ana Popescu

Version 1.0.20251215.1 We made adjustments to imported data related to Assets and installed applications. These will help reduce efforts to gather information for Asset management, and improve data quality. We currently import data related to: Devices Device relations Software Software usage Version 1.0.20250924.2 You can now use the Raynet Integrat

Version 1.10.0003

Published November 19th, 2025 by Cristi-Ana Popescu

Features Mobile Device Management The WebConsole now supports displaying unique device identifiers retrieved from Mobile Device Management (MDM) systems. Duplicate Agent Entries Feature: Detect and Remove Duplicate Agents You can now quickly identify and remove duplicate agent entries with a single action. How it works: Right-click any folder and se

Deploying FastViewer agent with Empirum and Commandline

Published October 6th, 2025 by Cristi-Ana Popescu

Goal If you want to roll out FastViewer Desktop with /replaceexisting=true and want it done automatically in Empirum or CMD you can use the scripts below! After completing this how-to, you will have the FastViewer Desktop enrolled without changing any of the individual settings of the machine. Empirum Batch Script Example (the file does need to be i

Start the FastViewer Remote Setup Using Parameters

Published November 19th, 2025 by Cristi-Ana Popescu

Using Start Parameters When starting the FastViewer Remote setup, you can directly furnish it with parameters to configure pre-settings for the intended session. Installation Routine Parameters The Installation routine (fvwresetup.exe) from FastViewer Remote can be started with the following parameters: /folder=xxx Folder xxx is created in case the

Getting Started

Published October 7th, 2025 by Cristi-Ana Popescu

Logging Into FastViewer Webconsole After accessing the link to your Webconsole login page, you are presented with the following screen: FastViewer Webconsole Sign In screen Here you can log in either by using your credentials (Email address and Password) as well as by using Single Sign-On. You can also reset your password by using the Reset button i

Version 1.10.0013

Published September 16th, 2025 by Cristi-Ana Popescu

New Features Add Mobile Devices (Full Integration for Cloud Environments) You can now add iOS and Android devices at Administration > Remote Assistance > Agents. Current Limitation: In on-premise environments, push notifications to apps are currently not supported. Bug Fixes Additional bug fixes and improvements

Quick Start Guide: Matrix42 LLM for On-Premise Deployment

Published December 8th, 2025 by Cristi-Ana Popescu

Overview This document provides installation and configuration notes regarding the Matrix42 Large Language Model (LLM) for on-premise deployment. Prerequisites To configure the Matrix42 LLM, you must meet the following requirements: Have Docker installed on your system. For GPU acceleration, have an NVIDIA GPU with: NVIDIA driver installed on the ho

User Activity Log

Published July 21st, 2025 by Cristi-Ana Popescu

Overview The User Activity Log page serves as a centralized audit trail for tracking all significant user events. It provides visibility into who did what, when, and where across the platform. Main View Layout Each log entry is displayed in a row with the following details: Time: The exact timestamp when the event occurred Type: The nature of the ev

Version 3.30.0036 (Win)

Published August 8th, 2025 by Cristi-Ana Popescu

Windows Improvements Package Cache: Previously, connection issues could occur when accessing an Agent or creating an AdHoc Session with File Transfer, CMD, or PowerShell via the M42 FastViewer WebConsole and FastViewer extension for ESMP. To solve this, we introduced a new mechanism that verifies whether the package cache is extracted correctly. If

Version 1.11.0005

Published November 19th, 2025 by Cristi-Ana Popescu

New Features View-Only Mode When the remote control is disabled, users can only view the session. Controls for screen lock, resolution change, hide wallpaper, and keyboard commands are now hidden. A strike-through keyboard icon in the session bar indicates Remote control not allowed. You can find this feature at Administration > Remote Assistance

FastViewer QuickHelp Version 9825/1.0.5 (Android)

Published November 28th, 2025 by Cristi-Ana Popescu

Bug Fixes Resolved an issue affecting Remote Control functionality. Setting a username through Mobile Device Management (MDM) is currently not supported with this version.

Version 1.9.0021

Published July 21st, 2025 by Cristi-Ana Popescu

Features New Disconnect Option for Profiles A new Disconnect (except on logon screen) access dialog option is now available. Profiles can be configured at Administration > Remote Assistance > Profiles. Note: This feature requires FastViewer Remote Agent version 3.30.0033. AdHoc Sessions & Remote Agent Access AdHoc Sessions – Elevated Per

Version 1.11.007

Published January 13th, 2026 by Cristi-Ana Popescu

Release date: 13.01.2026 Version 1.11.0007 requires minimum DWP Version 25.4.0.1239. Bug Fixed Resolved an issue where Remote Assistance Web Extension Connections could not be established after updating the DWP environment to version 25.4.0.1239.

Sandboxed Extensions

Published December 9th, 2025 by Cristi-Ana Popescu

Overview Beginning with version 26.1, the platform introduces a new extension model — Sandboxed Extensions — designed to significantly improve product security, maintainability, and deployment reliability. Custom assemblies and scripts no longer execute inside the Web Application process. Instead, all extension logic runs in isolated processes manag

Version 1.9.0018

Published July 21st, 2025 by Cristi-Ana Popescu

Features Logging The Logging page was split into two separate pages, to improve the overview for user and system events: User Activity Log and Asset Activity Log . The folder view is now split in half, with the bottom side displaying a log of events for all items in the current folder and its subfolders. In Events, you can perform the following acti

AdHoc Sessions

Published August 12th, 2025 by Cristi-Ana Popescu

Overview The AdHoc Sessions feature or the FastViewer Webconsole lets you quickly create temporary remote access sessions without installing additional software or clients. Participants can join sessions through links, and control the access level allowed to the session owner. Start an AdHoc Session Click the Create AdHoc Session button in the upper