Overview

Matrix42 Neo brings AI directly into Matrix42 products. It helps users resolve requests faster, reduce manual effort, and use AI as a natural part of their everyday work, without having to switch to a separate AI application.

In FastViewer, Matrix42 Neo is available in the FastViewer Webconsole.

Prerequisites

This feature requires FastViewer Agent version 3.34.0020.

 A first-time user will see the following dialog box, with a short overview of the Neo assistant. This dialog box prompts the user to start a 30-day trial. Only users with Administrator-level permissions can start the trial.

What You Can Do with Matrix42 Neo in FastViewer

To access the Neo assistant from the FastViewer WebConsole, click on the Neo assistant icon in the upper-right corner of the screen.

If the Neo assistant is active in your environment (either as a trial or through a license), it will open right away. Once the Neo assistant panel opens, you have access to the following capabilities and information:

• Device information (read-only)
  • Hardware and OS details, such as system info, processes, and services
  • Installed software and registry or file-system inspection
  • Network configuration, adapters, and connectivity tests
  • Event logs and other diagnostic data
    The assistant can run read-only checks without extra approval, and will always tell you what it is checking before running them.
• Device actions (approval required)
  • Changing settings
  • Installing or removing software
  • Starting or stopping services
  • Writing or deleting files
    Any change requires the user's explicit approval. The agent will describe the script and its effect before running it.
• Product help
  • How to use the FastViewer Webconsole and the Neo assistant, drawn from the Matrix42 documentation.
• Proactive troubleshooting
  • The agent suggests fixes when finding errors or anomalies on a device. 
• Limits
  • The agent cannot access enterprise systems such as CIs or tickets. Its web search covers only configured Matrix42 and product-related domains.
  • The agent can only reach devices that are managed in FastViewer. To work on a specific device, you must provide a hostname or ID, or open it from the left-hand navigation and click Neo assistant.