Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

English (US)

US English (US)

Home
Enterprise Service Management
Service Management
Service Catalog Guide

Starting with Service Catalog

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Enterprise Service Management
Service Management Software Asset Management
Enterprise Service Management Platform
Getting Started Installation and Setup SolutionBuilder AI-Native Workflow Designer Workflow Studio Incident Management Integration DevOps Portal for Extension Gallery System Diagnostics and Maintenance FAQ
FastViewer
FastViewer Webconsole FastViewer Extension for ESMP FastViewer Desktop FastViewer Server FastViewer Applications Integration FastViewer Mobile Applications
Matrix42 Intelligence
AI Assist for Service Desk AI Proposals for Service Desk AI Search Communication Flows Configurable AI for Matrix42 Enterprise Data Handling Knowledge Discovery for End Users

+ More

Enterprise Service Management
Enterprise Service Management Platform
FastViewer
Matrix42 Intelligence

What You Should Know

Overview of the Service Catalog features
Integration with other applications
Service Lifecycle
Service Catalog settings

Approving and Provisioning Services

Usage of approval and provisioning workflows
Approval process
Provisioning process
Approval Profiles in Service Approval
E-mail notifications in Service Catalog

Understanding Service Demand Detection

Service Demand Detection
AD Group Membership
Assigned Assets
Enrolled Mobile Devices
Generic Detection
Installed Software

Permissions in Service Catalog

Standard Roles and Permissions
Access to actions: Roles 1 - 5
Access to actions: Roles 6 - 11
Access to objects: Roles 1 - 5
Access to objects: Roles 6 - 11
Access to navigation items: Roles 1 - 5
Access to navigation items: Roles 6 - 11

Popular Articles

Solved Problems 25.4.x
Release Notes for Matrix42 Enterprise 25.4
Global System Settings
Important or Breaking Changes
Configuration Project Development
Why Switch to the New Look? Key Benefits at a Glance
Matrix42 Workflow Studio: General Workflow Activities
Data Query
System Requirements

Copyright 2026 – Matrix42 Enterprise.