Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

    English (US)
    US English (US)
    DE German
    • Home
    • Secure Unified Endpoint Management
    • Unified Endpoint Management
    • Enterprise Manager

    Administrator Guide

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • General
      Security Advisory Customer Support
    • Secure Unified Endpoint Management
      Unified User Experience Unified Endpoint Management
    • Enterprise Service Management
      Service Management Software Asset Management
    • Enterprise Service Management Platform
      Getting Started Installation and Setup SolutionBuilder AI-Native Workflow Designer Workflow Studio Incident Management Integration DevOps Portal for Extension Gallery System Diagnostics and Maintenance FAQ
    • FastViewer
      FastViewer Webconsole FastViewer Extension for ESMP FastViewer Desktop FastViewer Server FastViewer Applications Integration FastViewer Mobile Applications
    • Matrix42 Intelligence
      AI Assist for Service Desk AI Proposals for Service Desk AI Search Communication Flows Configurable AI for Matrix42 Enterprise Data Handling Knowledge Discovery for End Users
    • Services
    + More
    • General

      • Secure Unified Endpoint Management

        • Enterprise Service Management

          • Enterprise Service Management Platform

            • FastViewer

              • Matrix42 Intelligence

                • Services

                  Administration

                  • Administration
                  • My Account
                  • System
                  • Authorization/Permissions
                  • MCM
                  • EM-Agent
                  • Data Import/Cleanup
                  • Inventory Source Data / View
                  • Others

                  Inventory

                  • Inventory
                  • Reports

                  Packages

                  • MCM
                  • EM sequences
                  • EM actions
                  • EM rollout plan
                  • Patches
                  • OSD
                  • Variables

                  Distribution

                  • MCM
                  • EM
                  • Collections
                  • OSD
                  • Patches

                  Troubleshooting

                  • MCM-Agent
                  • EM-Agent
                  • EM-Server

                  Manuals

                  • "Continue on Error" rollout plans
                  • Action: Application Monitoring
                  • Action: Create/ Remove File
                  • Action: Create/ Remove Folder
                  • Action: Create/ Remove Registry Value
                  • Action: Download Software Package
                  • Action: Install/ Uninstall Application
                  • Action: Install/ Uninstall Package
                  • Action: Restart Computer
                  • Action: Set Environment Variable
                  • Action: Show Information
                  • Action: Start/ Stop Local Service
                  • Action: Start/ Stop Process
                  • Action: User & Groups
                  • EM Agent Autoupdate
                  • EM Agent: Do not disturb
                  • EM Agent: Postpone
                  • EM Agent: Set-up and structure
                  • EM Communication Encryption
                  • How to customize the EM Agent UI
                  • Support of SCCM Maintenance Windows

                  FAQ

                  • Access problems after upgrade to Server 2022
                  • Access to EM web console no longer possible
                  • AdSite.json can't be created from EmAgent
                  • Automatic start of the Agent GUI
                  • Client folder structure EM Agent v7/19/20
                  • Communication EMv7 Agent
                  • Downloads with the EM Agent
                  • EMv7 agent logging engine
                  • EM Agent v7/19/20 Logs
                  • EM/ SCCM Agent status messages
                  • Error when connecting the agent UI with the service
                  • Extend EM Setup Server Log
                  • Folder structure EM-Server installation
                  • How do filters work?
                  • How is the distribution point selected by the agent?
                  • How to increase number of computers for OSD tasks manually
                  • How to manage SCCM task sequences with EM variables
                  • How to perform a manual EM database update
                  • New installation with existing database
                  • Port Configuration Enterprise Manager
                  • PSADK Package: EM-Agent
                  • PSADK Package: SQL-Server
                  • Restricted number of computers for EM tasks
                  • Support Guideline for Ticket Opening
                  • Where does the inventory information come from?
                  • Which SCCM application areas does the EM support?

                  Popular Articles

                  1. Solved Problems 25.4.x
                  2. Important or Breaking Changes
                  3. Release Notes for Matrix42 Enterprise 25.4
                  4. System Requirements
                  5. Data Query
                  6. Global System Settings
                  7. Matrix42 Workflow Studio: General Workflow Activities
                  8. Service Desk global settings and E-Mail Robot
                  9. Why Switch to the New Look? Key Benefits at a Glance

                  Copyright 2026 – Matrix42 Enterprise.

                  Internal Login