Silversync Update I: Hybrid Setup Uninstallation

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Table of Contents

Before you Start Uninstall Software Stop Services Uninstall Silverback Uninstall Silversync Uninstall Universal Agent Framework Locate Uninstall String in Registry Universal Agent Framework Setup Cleanup Files Delete Silversync Files Check Service Folder Check Universal Agent Framework Folder Delete Registry Entries Next Steps

Before you Start

This guide is designed for a Silverback Hybrid Setup, where Silverback and Silversync are located on the same machine. In this case you usually update Silverback and Silversync together. Please start with the Silverback Update I:Preparation guide to ensure you will have a fallback scenario. After backups etc. are processed, please proceed with this guide to perform a Hybrid Setup Uninstallation. 

Uninstall Software

Stop Services

  • Open an administrative PowerShell
  • Run the following command
    • stop-service w3svc,silv*,epic*,mat*

Uninstall Silverback

  • Open Control Panel
  • Open Programs and Features
  • Select Silverback
  • Click Uninstall
  • Confirm with Yes
  • Click OK at the Reboot prompt
  • Wait until the process is finished
  • Refresh your Programs and Features view
  • Silverback should now havwe disappeared

Uninstall Silversync

  • Select Silversync
  • Click Uninstall
  • Confirm with Yes
  • Click OK at the Reboot prompt
  • Wait until the process is finished
  • Refresh your Programs and Features view
  • Silversync should now have disappeared

Uninstall Universal Agent Framework

Locate Uninstall String in Registry

  • Press Windows + R on your Keyboard
  • Enter Regedit and press Enter 
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
  • Right Click in the left pane on Uninstall
  • Click Find
  • Search for Universal Agent Framework
  • Locate the UninstallString
  • Perform a double click on the Uninstall String and copy the Value Data to your Clipboard
  • Run Command Prompt as an Administrator
  • Paste your UninstallString as shown below and press enter:
MsiExec.exe /I{055D6A66-6106-475C-96A7-86EB180A7726}

Universal Agent Framework Setup

  • The Universal Agent Framework Setup should now appear
    • Press Next 
    • Select Remove
    • Click Remove 
    • Press Finish

Cleanup Files

Delete Silversync Files

  • Open Windows Explorer
  • Right click your Silversync Installation folder, e.g. C:\inetpub\Silverback\silversync or your custom Website Directory Location
  • Click Delete
  • In case the access is forbidden, you have two options
    • 1. Remove Glyphicons font from Control panel:
      • Open your Control Panel,
      • Select Fonts
      • Right Click Glyphicons Font.
      • Click Remove
      • After a reboot of the Server all files can be removed.
    • 2. Delete everything expect the font:
      • Right click all folders (except pfm) and press delete 
      • Enable Do this for all current items
      • Click Continue
      • Navigate to pfm folder
      • Right click all folders (except fonts ) and press delete.

Check Service Folder

  • Navigate to C:\Program Files (x86)\Silverback
  • Check if SilverSync Service folder has been removed
  • If not, please delete it 

Check Universal Agent Framework Folder

  • Navigate to C:\Program Files
  • Check if Matrix42 folder has been removed
  • If not, please delete it

Delete Registry Entries

  • Press Windows + R on your Keyboard
  • Enter Regedit and press Enter
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Matrix42\
  • Right Click Silversync
  • Click Delete
  • Confirm with Yes

Next Steps

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