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Use Cases in Service Desk
Managing Incidents
- Accepting an incident
- Archiving outdated incidents
- Closing an incident
- Creating an incident
- Creating an incident with a quick call
- Editing an incident
- Major Incident
- Forwarding an incident
- Merging incidents
- Pausing an incident
- Resetting user accounts for incidents
- Resolving incidents and service requests
- Searching for incidents
- Starting remote support
- Taking over an incident