Overview

Instead of manually analyzing charts, KPIs, and complex datasets, you can ask Neo to explain a report you are viewing, highlight the most important findings, or identify a trend that needs attention.

Neo understands the context of the report you are viewing, including its configuration, filters, metrics, and the actual underlying data. Rather than giving a generic explanation of a chart type, Neo interprets the real numbers, performs calculations, compares results, and explains what the findings mean for day-to-day operations.

For example, a Service Desk Manager can ask Neo to identify the most significant findings in an operational performance dashboard. Neo can analyze resolution times, ticket volumes, customer satisfaction scores, and other KPIs, highlight potential concerns, and suggest areas worth investigating.

You can continue the conversation with follow-up questions, explore a specific metric, or investigate a trend further, without leaving the report.

Key Benefits

• Conversational report analysis, asking Neo questions about reports, dashboards, and KPIs in natural language.
• Context-aware understanding of the selected report, its metrics, filters, and underlying data.
• Explanations grounded in the report's real values and calculations, not a generic description.
• Automatic discovery of significant trends, unusual values, and performance changes.
• Performance comparisons across time periods, teams, services, or other reporting dimensions.
• Interactive follow-up questions while staying in the context of the current report.
• Access to analytics for business users and service managers without requiring reporting expertise.

Scope and Prerequisites

This capability only reads existing report configuration and data; it does not change a report's configuration or its underlying data. Access respects existing data permissions, so Neo only discusses data the current user is already authorized to see.