ESM Platform – Configuration Projects – Bulk Object Selection and Updates: https://docs.matrix42.com/en_US/1065197_configuration-packaging/3460475_configuration-project-development/
Workflow Designer – Execute Workflow Studio Workflows: https://docs.matrix42.com/1112979_ai-native-workflow-designer/3625251_workflow-designer-actions#run-subworkflow-13
ITSM – Automated Absence Handling and Ticket Reassignment with SAP SF Integration: https://docs.matrix42.com/en_US/what-you-should-know-about-service-desk/3383604_service-desk-global-settings#default-delegation-process-since-esm-v262-11
ITSM – Automatic Ticket Reassignment for Absent Agents: https://docs.matrix42.com/basic-tasks/3385484_defining-a-delegate
Self-Service Portal – Modernized Service Catalog and Service Details: https://docs.matrix42.com/en_US/services-in-self-service-portal/
Self-Service Portal – Redesigned My Services with Modern Tile View: https://docs.matrix42.com/en_US/basic-tasks/3386597_working-with-the-workplace-area
Self-Service Portal – Redesigned My Hardware with Visual Asset Overview: https://docs.matrix42.com/en_US/basic-tasks/3386597_working-with-the-workplace-area/
✨ Workflow Designer – Create Workflows with Neo Using Natural Language: https://docs.matrix42.com/en_US/for-builders/creating-workflows-with-neo-using-natural-language/
✨ Workflow Designer – Understand Complex Workflows with Neo: https://docs.matrix42.com/en_US/for-builders/understanding-complex-workflows-with-neo
ITSM - Service Catalog – Flexible and User-Defined Service Pricing: https://docs.matrix42.com/advanced-principles-in-service-catalog/3972467_user-defined-pricing-for-services?from_search=243400533
Workflow Designer – Reusable Subworkflows and Workflow Orchestration: https://docs.matrix42.com/1112979_ai-native-workflow-designer/3625251_workflow-designer-actions?#run-subworkflow-13
Workflow Designer – Version History, Change Tracking, and Controlled Editing: https://docs.matrix42.com/1112979_ai-native-workflow-designer/3625295_workflow-designer-editor?#editing-sessions-version-history-0
Self-Service Portal – Improved Ticket List Experience Across Desktop and Mobile: https://docs.matrix42.com/en_US/working-with-other-objects/3385836_ussp-managing-incidents
Self-Service Portal – Modernized Ticket Details and Resolution Experience: https://docs.matrix42.com/en_US/working-with-other-objects/3385836_ussp-managing-incidents
Self-Service Portal – Simplified and More Accessible Actions: https://docs.matrix42.com/en_US/1073665_applications/3409108_applications
Self-Service Portal – Modernized Order Details and Fulfillment Tracking: https://docs.matrix42.com/en_US/orders-in-self-service-portal/3386553_monitoring-orders
ESM Platform – Modernized UX – Multi-Image Gallery Component: https://docs.matrix42.com/en_US/1071131_control-descriptor/multi-image-gallery-component
Self-Service Portal – Personalized Proactive Landing Page: https://docs.matrix42.com/en_US/for-employees/personalized-proactive-landing-page-in-the-self-service-portal
ITSM – Journal Filtering by Origin: Human, AI, and System Entries: https://docs.matrix42.com/en_US/1071131_control-descriptor/3493234_journal
Workflow Designer - Dedicated Application: https://docs.matrix42.com/1112979_ai-native-workflow-designer/3625250_workflow-designer-workflows
ESM Platform – Modernized UX – Improved Recents and Favorites Experience: https://docs.matrix42.com/en_US/1053127_user-interface/improved-recents-and-favorites-experience https://docs.matrix42.com/en_US/1053127_user-interface/favorites-quick-access-to-your-frequently-used-records-and-navigation-items
ITSM – Live Chat Integration into Neo Assistant for Service Desk: https://docs.matrix42.com/en_US/1102968_knowledge-discovery-for-end-users/3588882_knowledge-discovery-for-end-users-overview
Workflow Designer – Trigger Business Automation Directly from the User Interface: https://docs.matrix42.com/en_US/1112979_ai-native-workflow-designer/3625251_workflow-designer-actions/#on-ui-action-execution-21
ITSM – Ticket Journal Filtering by Activity Category: https://docs.matrix42.com/en_US/1071131_control-descriptor/3493234_journal
Proactive Device Insights – Neo-Generated Remediation with FastViewer: https://docs.matrix42.com/en_US/proactive-device-insights-remediation-agents/guided-remediation-for-end-users-with-neo-and-fastviewer
Proactive Device Insights – AI-Powered Root Cause Analysis: https://docs.matrix42.com/en_US/for-agents/ai-powered-root-cause-analysis-for-proactive-device-insights
Neo Agentic Assistant – From Search to Conversational Self-Service: https://docs.matrix42.com/en_US/for-administrators/3906964_matrix42-intelligence-configuration
Neo Agentic Assistant – Flexible Display Modes and Personalized AI Experience: https://docs.matrix42.com/en_US/for-employees/flexible-display-modes-for-neo-agentic-assistant
Workflow Designer – Extended Automation Capabilities with New Predefined Actions: https://docs.matrix42.com/1112979_ai-native-workflow-designer/3625251_workflow-designer-actions#change-management-actions-create-update-close-change-8
Workflow Designer – Retrieve Objects by Conditions: https://docs.matrix42.com/en_US/1112979_ai-native-workflow-designer/3625251_workflow-designer-actions#get-records-18
Neo AI Agents – Improved Ticket Preparation and Intelligent Qualification: https://docs.matrix42.com/en_US/for-agents/neo-agents
Workflow Designer – New Actions for Error Handling, and AI: https://docs.matrix42.com/en_US/1112979_ai-native-workflow-designer/3625251_workflow-designer-actions/#delay-10
Neo Native AI Functions – Intelligent Ticket Summarization, Knowledge Drafting and Solution Recommendations: https://docs.matrix42.com/for-agents/ai-powered-actions
Self-Service Portal – User-Friendly Empty States for Lists and Tiles:
ESM Platform – Modernized UX – New Personalization Panel for a Tailored User Experience: https://docs.matrix42.com/personalization-panel/3903578_personalization-panel-overview?from_search=243401294
ITSM – Multiple OLA Assignments with History and Accurate Time Tracking: https://docs.matrix42.com/service-desk-basics/3383708_service-level-agreement-sla-operation-level-agreement-ola-underpinning-contract-uc
ITSM - Service Availability Center – Improved Access Control with Audience-Based Visibility: https://docs.matrix42.com/en_US/reports-in-self-service-portal/3519185_service-availability-center-sac
Neo Agentic Assistant – Configurable Availability and Audience-Based Access: https://docs.matrix42.com/en_US/for-administrators/3906964_matrix42-intelligence-configuration#neo-agentic-assistant-configuration-4
Neo Agentic Assistant – Self-Service in Microsoft Teams: https://docs.matrix42.com/en_US/for-employees/agentic-assistant-in-ms-teams
Neo Agentic Assistant – Create Reports and Charts Using Natural Language: https://docs.matrix42.com/en_US/for-builders/creating-reports-and-charts-using-natural-language-with-neo/
Proactive Device Insights – Detection of Unstable or Stopped Services: Proactive Device Insights – Detection of Unstable or Stopped Services: https://docs.matrix42.com/en_US/for-employees/proactive-device-insights-overview
Proactive Device Insight – Detection of Startup Performance Degradation: https://docs.matrix42.com/en_US/for-employees/proactive-device-insights-overview
Proactive Device Insights – Detection of Memory Pressure and Performance Issues: https://docs.matrix42.com/en_US/for-employees/proactive-device-insights-overview
Proactive Device Insights – Detection of Recurring Application Crashes and System Freezes: https://docs.matrix42.com/en_US/for-employees/proactive-device-insights-overview
Proactive Device Insights – Early Detection of Low Disk Space: https://docs.matrix42.com/en_US/for-employees/proactive-device-insights-overview
ITSM – More Flexible SLA and OLA Configuration and Improved Service Level Monitoring: https://docs.matrix42.com/service-desk-basics/3383708_service-level-agreement-sla-operation-level-agreement-ola-underpinning-contract-uc
MCP for Enterprise Platform: https://docs.matrix42.com/en_US/for-builders/mcp-for-enterprise-platform
Neo Agentic Assistant - Audit and Execution History for Tools: https://docs.matrix42.com/en_US/for-administrators/audit-and-execution-history-for-neo-agentic-assistant-tools/
ITSM – Secure and Encrypted Email Communication with S/MIME: https://matrix42.helpjuice.com/en_US/e-mail-robot/3967870_e-mail-robot-general-information#smime-encrypted-and-signed-message-support-version-262-and-later-3
Self-Service Portal – Simplified Navigation and Improved User Experience: https://docs.matrix42.com/en_US/1073665_applications/3499340_simplified-navigation
ESM Platform – Expandable and Collapsible Content Sections in Matrix42 Enterprise: https://docs.matrix42.com/en_US/1071131_control-descriptor/3491777_container-controls/#expandable-and-collapsible-sections-56
Self-Service Portal – Simplified Activity History with Automatically Expanded Journal Entries: https://docs.matrix42.com/en_US/working-with-other-objects/3385836_ussp-managing-incidents
ITSM – Find Journal Entries Faster with Keyword Search: https://docs.matrix42.com/en_US/1071131_control-descriptor/3493234_journal
Neo Native AI Functions – Context-Aware AI with Application-Specific Instructions: https://docs.matrix42.com/en_US/for-administrators/3866056_ai-functions-ai-service-providers-preview#configure-application-specific-ai-prompt-28
Neo Native AI Functions – Text Content Summarization for Service Desk Agents: https://docs.matrix42.com/en_US/for-employees/auto-translation-and-text-enhancement
Neo Native AI Functions – Prevent Unnecessary Executions: https://docs.matrix42.com/en_US/for-agents/ai-powered-actions
Modernized UX – Consistent Action Group Colors and AI Branding: https://docs.matrix42.com/en_US/1073660_actions/3409106_actions/#configuring-consistent-action-group-colors-11
Self-Service Portal – Simplified Feedback for Resolved Tickets, Services, and Orders: https://docs.matrix42.com/en_US/working-with-other-objects/3385836_ussp-managing-incidents#rating-an-incident-6
Neo Agentic Assistant – Understand Reports and Discover Insights Through Conversation: https://docs.matrix42.com/en_US/for-builders/understanding-reports-through-conversation-with-neo
Workflow Studio – Execute AI Function Activity: https://docs.matrix42.com/en_US/delivered-activities/execute-ai-function-activity-in-workflow-studio
Proactive Device Insights – Guided Remediation for End Users with FastViewer: https://docs.matrix42.com/en_US/for-employees/proactive-device-insights-overview